Latest Updates To Pinnacle Ai CRM

blog image

IVR Enhancements Added Say_Play Option To Record Voicemail Action

January 26, 20242 min read

Exciting news for our CRM users! We've just enhanced our IVR system to make recording even easier – introducing the ability to play a beep before recording and add personalized voicemail instructions. This streamlined feature ensures a smoother workflow, saving you time and effort in managing your IVR processes.

IVR Enhancements | Added "Say Play" Option To Record Voicemail Action: Our CRM's latest IVR enhancement now allows users to play a beep and add voicemail instructions in the workflow Builder, streamlining the recording process by providing a beep sound and customizable voice instructions before recording.

⭐️ Why Does It Matter To Your Business?

  • Effortless Recording: The "play a beep" option simplifies the recording process, indicating the start of recording without the need for additional actions.

  • Customizable Instructions: Users can add personalized voicemail instructions, reducing the need for separate actions and enhancing user guidance during the recording process.

  • Streamlined Workflow: This enhancement is designed to make IVR usage easier and more efficient, saving time and effort for users on the LC phone system.

⭐️ How To Use IVR Enhancements | Added Say_Play Option To Record Voicemail Action: To start using this feature, follow these straightforward steps:

  1. Access the automation tab from the left sidebar menu. then go to the workflows tab and click on “+ Create Workflow”.

  2. Choose to create from scratch or edit an existing one.

  3. To use “ Record Voicemail ” action in the workflow make sure to use “ Start IVR Trigger “ otherwise it will not show up in the Actions List.

  4. After selecting the trigger choose a Phone Number you want to use and then click save trigger.

  5. Now select “Record Voicemail “ action from the actions list.

  6. In the IVR section, locate the new "Play a Beep" option.Toggle the option to enable or disable the beep sound before recording.

  7. Optionally, enable the "Add Voice Instructions" feature.Write or upload an audio file with personalized instructions for users.

Save the changes, and experience a streamlined IVR recording process with the added benefits of a beep indicator and customized instructions.

blog author image

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.

Back to Blog

Feature Showcases

Articles & Updates

Our Company

© Copyright Pinnacle Ai 2024

Special Pricing Disclaimer: The special pricing advertised on our website is exclusively available to new subscribers only. This offer is not applicable to existing subscribers or previous members. By subscribing as a new member, you agree to the terms and conditions of this promotional offer. We reserve the right to determine the eligibility of subscribers for this special pricing. Any attempt to circumvent this condition may result in the cancellation of the subscription and/or the special pricing. We appreciate your understanding and cooperation in maintaining the integrity of this promotion.

Ai Content Notice: The content available on this website, including any sub-domains, provided by Pinnacle Ai, may be created or assisted by artificial intelligence (AI). Although our AI writing assistant aims to produce high-quality and engaging content, Pinnacle Ai makes no representations or warranties, express or implied, as to the accuracy, reliability, or completeness of any AI-generated or AI-assisted content. The information may contain inaccuracies or typographical errors. We strongly advise users to independently verify any information obtained from our website before relying on it. Pinnacle Ai expressly disclaims all liability for any errors, inaccuracies, or omissions in the AI-generated content, and for any reliance placed by you on such content. Your use and interpretation of the AI-assisted content are at your own risk, and you are solely responsible for any decisions or actions you take based on this content.

Website Disclaimer: The information provided by Pinnacle Ai ("we," "us," or "our") on (the "Site"), any of its sub-domains, and our mobile application is for general informational purposes only. All information on the Site, its sub-domains, and our mobile application is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site, its sub-domains, or our mobile application. UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE, ANY OF ITS SUB-DOMAINS, OR OUR MOBILE APPLICATION, OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE, ITS SUB-DOMAINS, AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE, ANY OF ITS SUB-DOMAINS, AND OUR MOBILE APPLICATION, AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE, ITS SUB-DOMAINS, AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.