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REPUTATION & REVIEWS

More 5-star reviews, on autopilot.

Pinnacle Ai handles reputation end to end: it automatically asks happy customers for a review by text or email at the right moment, routes them to your Google Business Profile and Facebook page, collects every new review in one place so you can reply fast — with AI drafting the reply — and gives you widgets to show your best reviews on your own website.

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crm.getpinnacle.ai/reputation

How do I ask for reviews automatically?

Reviews come from timing, not luck. Pick the moment that means a customer is happy — a job marked complete, an invoice paid, an appointment finished — and the request goes out on its own, in your words, while the good experience is still fresh.

  • Trigger a review request when a job is marked done or an invoice is paid
  • Send by text, email or both, with your own wording
  • Automatic reminder if the first ask goes unanswered
  • Requests stop the moment someone leaves a review
  • Ask one customer at a time or send to a whole list
  • Every request and response is logged on the contact record
crm.getpinnacle.ai/reputation/requests

Reviews land where buyers look — Google and Facebook

A review only helps if a stranger can find it. Requests point customers straight at your Google Business Profile and Facebook page, and new reviews from both flow back into one screen so nothing sits unanswered for a week.

  • Route requests to your Google Business Profile
  • Route requests to your Facebook page
  • Monitor new Google and Facebook reviews in one place
  • See your rating and review count over time
  • Get notified when a new review comes in
  • Connections are set up with you on the Tech Setup call in your first week
crm.getpinnacle.ai/reputation/reviews

Review request · automatic

Thanks again, Dana! Mind leaving a quick review? It takes 20 seconds.

★★★★★

Posted to Google

Reputation

4.9

+42 this month

"Fast, tidy, fair price."

AI draft: "Thank you, Dana! We loved working on your kitchen…"

Approve reply

How fast can I respond to a review?

In seconds. Reviews AI reads the review and drafts an on-brand reply — grateful for the good ones, calm and specific on the rough ones — and you approve, edit or rewrite before anything posts. Nothing publishes without you.

  • Reviews AI drafts replies you approve before they post
  • Different tone for 5-star praise and for a complaint
  • Reply to Google and Facebook without leaving Pinnacle Ai
  • Growth includes AI Employee Growth with generous monthly limits
  • Pro includes AI Employee Pro — unlimited under fair use
  • Texts, emails & AI usage billed at cost-based rates — roughly $10 ≈ 10,000 emails or 1,000 texts
crm.getpinnacle.ai/reputation/ai-replies
Inbox · 4 open
  • Jordan B.SMS

    Can you come Thursday?

  • Priya N.Facebook

    What does the install cost?

  • Ivy SandovalEmail

    Sending over the photos now

  • Trent BoydSMS

    Thanks — see you at 9.

Jordan B. · SMS

Hi! Can you come out Thursday to look at the kitchen?

Absolutely. I have 10:00am or 2:30pm open — which works?

2:30 please.

Booked: Thu 2:30pm

Type a message…

Show your best reviews on your site

Once you are earning reviews, put them where they close business. Embed a review widget on your website, landing pages and funnels so proof sits next to your booking form instead of three clicks away.

  • Review widgets you embed on your website or funnels
  • Show your rating, recent reviews or a curated wall
  • Works on pages built in Pinnacle Ai — see websites & funnels
  • Pair reviews with a booking calendar on the same page
crm.getpinnacle.ai/sites/review-widget
yourbusiness.com
Homepage hero
Dana W.

★★★★★

"Would hire again."

Marcus P.

★★★★★

"Would hire again."

Ivy S.

★★★★★

"Would hire again."

Review widgetVideo reviewAuto-posted to social

Included on every plan — and a real person sets it up with you in two 1-on-1 Zoom calls in your first week.

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“I LOVE Pinnacle AI! Both the social platform and the CRM - they're amazing tools and have helped tremendously in my business. Charles is punctual, professional, and a pleasure to work with on all accounts. He also knows all the ins and outs of the software itself, and has a thorough understanding of the inner workings of it all. Thank you Charles! Business is SO much easier!”
Kimberly Gawne
crm.getpinnacle.ai/reputation

“Showed up on time, explained everything, and the price didn't change. Easiest call I've made.”

Google review, 5 stars

AI reply drafted ✓

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Where this fits with everything else

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FAQ

Questions, answered

Google Business Profile and Facebook. Review requests route customers to either one, and new reviews from both come back into a single screen inside Pinnacle Ai so you can read and reply without logging into each platform.

Yes. You choose the trigger — a job marked complete, an invoice paid, an appointment finished — and the request sends itself by text, email or both. A reminder follows if there is no response, and the sequence stops as soon as the customer leaves a review.

Reviews AI is part of the AI Employee included with Growth and Pro. Growth includes AI Employee Growth with generous monthly limits on Reviews AI; Pro includes AI Employee Pro, unlimited under fair use. AI usage is billed at cost-based rates rather than a markup — roughly $10 ≈ 10,000 emails or 1,000 texts for messaging.

Yes. Review widgets embed on any page you build in Pinnacle Ai — your website, a landing page or a funnel step — so visitors see your rating and recent reviews right next to your form or booking calendar.

Always. Reviews AI drafts the reply; you read it, edit anything you want and then post. No reply is published to Google or Facebook without you approving it.

See review requests and AI replies in a real account.

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