Latest Updates To Pinnacle Ai CRM

blog image

IVR Actions and Triggers

January 28, 20243 min read

Introducing our CRM's groundbreaking Interactive Voice Response (IVR) system—a powerful tool to revolutionize your phone interactions. From personalized welcome messages to seamless call routing and automated appointment handling, our IVR ensures efficient communication, saving you time and enhancing customer engagement.

IVR Actions and Triggers: Our CRM now features an Interactive Voice Response (IVR) system, allowing you to set up automated phone interactions for your business. Engage with callers, provide information, and route them seamlessly based on their input.

⭐️ Why does it matter to your business?

  • Enhanced Customer Engagement: Interact with callers in a personalized manner, addressing their needs and guiding them through options.

  • Efficient Call Routing: Direct calls to the right department or individual with ease, reducing wait times and improving customer satisfaction.

  • Time-saving Automation: Streamline appointment bookings, cancellations, and rescheduling through automated prompts, freeing up your staff for more critical tasks.

⭐️ How To Use IVR Actions and Triggers:

  1. Access your CRM Account. On the left side of your dashboard click on “Automation”. Then click on the top right side of your screen, the blue bottom that says “+ Create Workflow”.

  2. New options will appear on your CRM. Select the option “Start from scratch”.

  1. In your CRM, the Workflow Builder Page will open up. Here is where you will set your IVR Actions and Triggers. To start working on that click on “Add New Trigger”. On your right side, a new page will open up, and scroll down until you find the option “Start IVR Trigger”, and click it.

  1. New options will appear on the right side of your CRM. You need to add a phone number in the “Filters Section” so the IVR Trigger can start working. So select the phone number that you want for this feature. As soon as you select the phone number on the bottom right side of your page click on “Save Trigger”.

  1. Now you need to click the “+” sign below the “Trigger” option so you can add an “Action”. As soon as you click on that, a new menu will appear on your right side. Select the option “Gather Input On Call”.

  1. A new menu will appear on the right side of your CRM. On Say or Play Message, leave the option “Say a Message”, and below that option, you can personalize the message that could be said. You can also change the language of the message and if the message should be said by a Woman or a Man. As soon you edit this part click on “Save action”.

  1. We will need to add a new action, so click on the “+” sign and then select the “If/Else” action to start working on it.

  1. Create a Branch: Under “Segment’s choose digits.

  2.  After adding the If/else condition we will add a filter of IVR gather.

  1. After selecting the IVR gather filter click on “ #1 Gather input on call”.

  1. Then select Digits.

  1. Select the operator according to your requirements for this example we are using “Is”.


13.
For first branch type in “1”.For each digit, you will need to add a “New Branch”

14. Now we will add another branch.

  1. Now we will create Branch 2 same as we created branch 1 and type in “2” and then add another branch.

  1. Type in the digit 3 in the third branch.

  1.  After adding the condition add the IVR actions according to your requirements for the branches 1,2 and 3.

  1. As soon as you are done adding your digits, the Workflow should look like the picture below and you can start adding new actions below each digit so it would have different processes. 


19.
Test and refine your IVR system for optimal customer experience. Implementing this IVR system in our CRM enhances customer communication, streamlines processes, and optimizes overall business efficiency.

ivractionstriggers
blog author image

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.

Back to Blog

Feature Showcases

Articles & Updates

Our Company

© Copyright Pinnacle Ai 2024

Special Pricing Disclaimer: The special pricing advertised on our website is exclusively available to new subscribers only. This offer is not applicable to existing subscribers or previous members. By subscribing as a new member, you agree to the terms and conditions of this promotional offer. We reserve the right to determine the eligibility of subscribers for this special pricing. Any attempt to circumvent this condition may result in the cancellation of the subscription and/or the special pricing. We appreciate your understanding and cooperation in maintaining the integrity of this promotion.

Ai Content Notice: The content available on this website, including any sub-domains, provided by Pinnacle Ai, may be created or assisted by artificial intelligence (AI). Although our AI writing assistant aims to produce high-quality and engaging content, Pinnacle Ai makes no representations or warranties, express or implied, as to the accuracy, reliability, or completeness of any AI-generated or AI-assisted content. The information may contain inaccuracies or typographical errors. We strongly advise users to independently verify any information obtained from our website before relying on it. Pinnacle Ai expressly disclaims all liability for any errors, inaccuracies, or omissions in the AI-generated content, and for any reliance placed by you on such content. Your use and interpretation of the AI-assisted content are at your own risk, and you are solely responsible for any decisions or actions you take based on this content.

Website Disclaimer: The information provided by Pinnacle Ai ("we," "us," or "our") on https://getpinnacle.ai (the "Site"), any of its sub-domains, and our mobile application is for general informational purposes only. All information on the Site, its sub-domains, and our mobile application is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site, its sub-domains, or our mobile application. UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE, ANY OF ITS SUB-DOMAINS, OR OUR MOBILE APPLICATION, OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE, ITS SUB-DOMAINS, AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE, ANY OF ITS SUB-DOMAINS, AND OUR MOBILE APPLICATION, AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE, ITS SUB-DOMAINS, AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.