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E-commerce integration

Pinnacle Ai + Shopify

Connect your Shopify store so buyers become contacts you can nurture, win back and ask for reviews — not anonymous order numbers. Your store keeps doing the selling; Pinnacle Ai handles the relationship that starts after the checkout.

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What you can do once it's connected

  • Customers and orders sync into the CRM

    Buyers arrive as real contacts with their order history attached, so you know who bought what and when.

  • Post-purchase follow-up automations

    Thank-you notes, care instructions, how-to-use tips and cross-sell offers go out on a schedule you set once.

  • Automatic review requests

    Ask for a review after a purchase automatically, at the delay that makes sense for what you sell.

  • Win-back and reactivation campaigns

    Reach past buyers who haven't ordered in a while with an offer, instead of hoping they remember you.

  • Segment buyers by what they bought

    Tag and filter contacts by product or order value, so the next campaign goes to the people it actually fits.

How it works

Three steps from connected to working for you

  1. 1

    Connect Shopify

    Link your store once from the integrations screen — no exporting spreadsheets.

  2. 2

    Buyers and orders become contacts

    Customers and their orders sync into the CRM, so every purchase is attached to a person you can talk to.

  3. 3

    Nurture, review and reactivate automatically

    Follow-up, review requests and win-back campaigns run on their own once you've set them up.

Works with

Where Shopify fits with everything else

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FAQ

Shopify questions, answered

Still stuck? Ask our team.

Customers and orders. Buyers become contacts in the CRM with their order history attached, so you can segment by what they bought and follow up like you would with any other lead or customer.

Yes. Post-purchase automations can send a thank-you, delivery or care instructions, and a cross-sell offer later — by text or email, on whatever delay you choose.

Yes — automatically. A review request can go out a set number of days after a purchase, and the replies land in your reputation dashboard so you can respond from one place.

See what happens after the checkout.

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