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UNIFIED INBOX

Every message, every channel, one inbox.

Pinnacle Ai gives you one unified inbox for customer conversations. SMS, email, Facebook Messenger, Instagram DMs, WhatsApp, webchat and Google messages all land in a single thread per customer, so you read the whole relationship in order instead of hopping between apps. It works the same on desktop and in the iOS and Android apps, and every reply is saved to that contact's record.

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crm.getpinnacle.ai/conversations

What is a unified inbox?

It is one consolidated stream of everything a customer has ever sent you, in the order they sent it. No more "did anyone answer the Instagram DM?" — the channel becomes a detail, not a separate job.

  • One timeline per contact across every channel
  • SMS and email in the same thread
  • Facebook Messenger, Instagram DMs and WhatsApp
  • Webchat and Google Business messages
  • Assign conversations, snooze them and mark them read
  • Saved replies and templates for the questions you get daily
crm.getpinnacle.ai/conversations

How do I answer instantly without being glued to my phone?

Add the webchat widget to your website and turn on Conversation AI. The widget converts a website visitor into a text thread you can pick up later, and Conversation AI answers common questions and books appointments while you are on a job.

  • Website chat widget that continues by text
  • Conversation AI replies, qualifies and books
  • Hand off to a human at any point in the thread
  • Business hours, greetings and away messages

AI features are metered: Growth includes generous monthly limits, and Pro is unlimited under fair use.

crm.getpinnacle.ai/sites/chat-widget

How does missed-call text-back work?

When you cannot pick up, the system texts the caller within seconds — "Sorry we missed you, how can we help?" — and their reply arrives in the same inbox. A missed call stops being a lost lead and becomes a conversation.

  • Automatic text the moment a call is missed
  • Custom message per number or per team
  • Replies land in the unified inbox with call history attached
  • Call recording and call tracking on the same record
crm.getpinnacle.ai/phone/missed-call
Missed call · (615) 555-01938:12 AM

Sorry we missed you, how can we help?

Need a quote for gutter cleaning.

Happy to help — what's the address? I can book you this week.

Calls tracked

312

Recovered

48

Booked

31

Can my team reply from their pockets?

Yes. The included iOS and Android apps carry the same inbox, so whoever is free can answer — and the rest of the team sees that it was handled.

  • iOS and Android apps included on every plan
  • Shared team inbox with assignment and @mentions
  • Push notifications for new messages
  • Unlimited users, so everyone gets a login
crm.getpinnacle.ai/conversations
Inbox · 4 open
  • Jordan B.SMS

    Can you come Thursday?

  • Priya N.Facebook

    What does the install cost?

  • Ivy SandovalEmail

    Sending over the photos now

  • Trent BoydSMS

    Thanks — see you at 9.

Jordan B. · SMS

Hi! Can you come out Thursday to look at the kitchen?

Absolutely. I have 10:00am or 2:30pm open — which works?

2:30 please.

Booked: Thu 2:30pm

Type a message…

Included on every plan — and a real person sets it up with you in two 1-on-1 Zoom calls in your first week.

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“Charles is so generous with his time, and so super knowledgeable of ALL things tech related, and Pinnacle AI is truly magical. Highly recommend Charles!”
Amy B Fagan
crm.getpinnacle.ai/inbox

Missed call from (615) 555-0134

Sorry we missed you! This is Pinnacle Ai — how can we help?

Hi! Need a quote for a water heater replacement.

Booked

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Where this fits with everything else

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FAQ

Questions, answered

SMS and MMS, email, Facebook Messenger, Instagram DMs, WhatsApp, your website chat widget, Google Business messages and phone calls with recordings. Each one lands in the same thread on the customer's record, so you never have to check a channel separately.

AI is included and metered by plan rather than sold separately. Growth includes AI Employee Growth with generous monthly limits — 1,000 Conversation AI responses and 100 Voice AI minutes a month, plus unlimited Reviews and Content AI. Pro includes AI Employee Pro: unlimited Conversation, Voice, Reviews and Content AI under fair use. Texts, emails and AI usage are billed at cost-based rates — roughly $10 ≈ 10,000 emails or 1,000 texts.

Yes. Every plan includes unlimited users, so each person gets their own login. Conversations can be assigned to an owner, and the full history stays visible to the team on the contact record.

Yes. WhatsApp connects alongside SMS, email, Messenger, Instagram and webchat, and WhatsApp messages appear in the same customer thread as every other channel.

See the unified inbox handle a real lead.

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No contracts · Unlimited users & contacts · Cancel anytime

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