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VOICE AI

An AI that answers your phone — and follows up.

Voice AI is an AI phone agent for your business: it answers inbound calls, answers common questions, qualifies the caller and books straight into your calendar — and it can also place outbound follow-up calls to leads and confirm appointments. Every call outcome, recording and transcript lands on the contact record in your CRM. Voice AI is metered by the minute: the Growth plan includes AI Employee Growth with 100 Voice AI minutes per month, and the Pro plan includes AI Employee Pro with unlimited Voice AI under fair use.

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Voice AI answering and booking a real call — press play to listen.

Answer every call, even after hours

Most small businesses lose work to a ringing phone nobody picks up. Inbound Voice AI answers on the first ring, day or night, answers the questions people actually ask — hours, service area, pricing ranges you approve — qualifies the caller, and books the appointment into your live calendar.

  • Answers inbound calls 24/7, including nights and weekends
  • Answers common questions from the script and guardrails you set
  • Qualifies the caller: service needed, address, urgency
  • Books straight into a real booking calendar with live availability
  • Transfers to a human when the caller asks or the rules say so
  • Takes a message and creates a contact if nobody is available
crm.getpinnacle.ai/voice-ai/inbound

Can Voice AI make outbound calls too?

Yes. Outbound Voice AI can call a lead back after a form fill, chase an estimate that went quiet, or confirm tomorrow's appointments so your day is not full of no-shows — without anyone on your team dialing.

  • Call back new leads while they are still deciding
  • Follow up on estimates and quotes that went quiet
  • Confirm or reschedule tomorrow's appointments
  • Outcomes write back to the opportunity and the calendar
  • Outbound minutes draw from the same monthly Voice AI allowance

Outbound calling has to follow consent and calling rules. Only call people who have given you permission to contact them, honor do-not-call requests and quiet hours, and keep your own records of consent. We give you the tools; compliance is yours to run.

crm.getpinnacle.ai/voice-ai/outbound

Outbound follow-up queue

  • Dana R. · quote sent 3 days agoCalling…
  • Luis M. · appointment tomorrowConfirmed
  • Priya S. · form fill, no replyQueued

Consent required · quiet hours respected

Live call · Voice AI

Hi Dana, calling about the estimate we sent Tuesday — want me to get you on the schedule?

Yeah, Thursday morning works.

Appointment booked · 2.4 min used

Sounds like your business

A phone agent only works if it sounds like you. Pick from the built-in voice options, or use voice cloning so callers hear a familiar voice, then write the greeting, the questions and the hard limits it must never cross.

  • Choose from built-in voice options and preview them
  • Voice cloning is available if you want your own voice
  • Write the greeting, the questions and the booking flow
  • Guardrails: topics to avoid, prices never to quote, when to transfer
  • Different scripts for different numbers or locations
  • Test it by calling in before you point real traffic at it
crm.getpinnacle.ai/voice-ai/settings

Voice

  • Avery · warm, friendlySelected
  • Jordan · calm, professionalPreview
  • Your cloned voicePreview

Script & guardrails

“Thanks for calling Northside Plumbing — how can I help today?”

  • Never quote a price
  • Always confirm the address
  • Transfer if caller asks

Everything lands in one place

Voice AI is not a separate phone product bolted on the side. The call outcome, the recording and the transcript post to the contact record, so the next person who talks to that customer already knows what happened — and the call can start a workflow on its own.

  • Call outcome, recording and transcript on the contact timeline
  • Bookings appear on the calendar and in the opportunity
  • Calls can trigger workflows: send a text, assign a task, move a stage
  • Missed and abandoned calls get a follow-up text automatically
  • Minutes used this month are visible in your account
  • Call reporting rolls into your dashboards
crm.getpinnacle.ai/contacts/activity

Contact · Dana Reyes

  • Inbound call · Voice AIBooked Thu 9:00am
  • Recording + transcriptSaved
  • Workflow triggeredSend confirmation text
  • OpportunityMoved to Scheduled

Voice AI minutes used this month · 41 of 100 (Growth)

Included on every plan — and a real person sets it up with you in two 1-on-1 Zoom calls in your first week.

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“I highly recommend Charles - a super helpful person and super knowledgeable in the field of software automation, AI and integration.”
Brian Gregory
crm.getpinnacle.ai/voice-ai
Calls answered after hours63
Appointments booked by Voice AI28
Voice AI minutes used (Growth)41 / 100
Metered per minute

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Where this fits with everything else

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FAQ

Questions, answered

Both. Voice AI can answer your inbound calls around the clock, and it can place outbound calls to follow up with leads, chase quiet estimates and confirm appointments. Inbound and outbound both draw from the same monthly Voice AI minute allowance on your plan.

Voice AI is metered per minute. The Growth plan at $397/mo includes AI Employee Growth with 100 Voice AI minutes per month — inbound, outbound and widget calls combined. The Pro plan at $497/mo includes AI Employee Pro with unlimited Voice AI under fair use. If you enable overages on Growth, additional minutes are billed at cost-based per-minute rates. Texts, emails and AI usage are billed at cost-based rates — roughly $10 ≈ 10,000 emails or 1,000 texts.

Yes. It reads live availability from your booking calendar, offers real open times, and writes the appointment onto the calendar with the contact attached — then your normal confirmation and reminder messages go out automatically.

You can choose from the built-in voice options, and voice cloning is available if you want callers to hear a familiar voice. You also control the greeting, the script and the guardrails, so it stays on message.

You set the rules. Voice AI can transfer the call to a person or a ring group, take a detailed message, or book a callback — and either way the contact record captures what was said.

No. Voice AI comes with AI Employee, which is included on Growth ($397/mo, 100 Voice AI minutes per month) and Pro ($497/mo, unlimited under fair use). Core includes the full platform without the AI Employee add-ons.

Hear Voice AI answer a call in a real account.

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No contracts · Unlimited users & contacts · Cancel anytime

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