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CONVERSATION AI

An AI that answers customers the moment they message.

Conversation AI is an AI chatbot for your business messages: it replies across SMS, webchat, Facebook Messenger, Instagram, WhatsApp and email, answers the questions people actually ask, and books appointments into your real calendar — trained on your own business. You decide how much it runs: suggestive mode drafts replies for you to approve, and autopilot handles the conversation end to end with message caps and escalation so a human takes over when it matters. Conversation AI is metered per message: the Growth plan includes 1,000 Conversation AI responses per month and Pro is unlimited under fair use.

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Conversation AI replying and booking in a live thread — press play to watch.

Replies in seconds, on every channel

Speed is the whole game. Someone who messages three businesses usually hires the one that answers first, and that is rarely the one waiting until morning. Conversation AI answers within seconds on whichever channel the customer used, in the same thread your team already works in.

  • SMS and MMS
  • Website chat widget
  • Facebook Messenger and Instagram DMs
  • WhatsApp
  • Email
  • Every reply lands in the unified inbox on the contact's record

Replies live in the same unified inbox your team uses — see the inbox.

crm.getpinnacle.ai/conversations

How much control do I have over what it says?

You choose the leash. In suggestive mode it writes the reply and waits for a human to send it — good for the first few weeks. In autopilot it handles the whole conversation, but with a per-conversation message cap, sleep rules and escalation so it hands off to a person instead of looping.

  • Suggestive mode: drafts a reply for you to approve, edit or discard
  • Autopilot mode: replies end to end without waiting
  • A message cap per conversation so it never runs on forever
  • Sleep rules when a customer stops responding
  • Escalation to a human on the topics you flag
  • Turn it off for specific channels or hours
crm.getpinnacle.ai/settings/conversation-ai

Mode

  • Suggestive · drafts a reply for youSelect
  • Autopilot · replies on its ownOn
  • OffSelect

Guardrails

  • Message cap: 6 replies per conversation
  • Sleep after: 3 unanswered messages
  • Escalate to a human on pricing disputes
  • Quiet hours: 9pm – 7am

Handed to Maria · 2 replies used

Books appointments inside the chat

Answering the question is half the job — the appointment is the point. Conversation AI can offer real openings from your calendars, confirm a time in the thread, and put it on the schedule with reminders already queued.

  • Offers live availability from your booking calendars
  • Books across multiple calendars, services or team members
  • Confirms the appointment in the same conversation
  • Automatic reminders go out by text and email
  • Reschedules and cancellations update the calendar
crm.getpinnacle.ai/calendars

Trained on your business — and billed per message

Conversation AI is only as good as what it knows, so you train it on your own content: pages, service list, hours, service area and the question-and-answer pairs you write. Every conversation is summarized on the contact record with a full transcript, so you can see exactly what it said. Billing is per response, by plan.

  • Train it on your website pages, services, hours and FAQs
  • Write your own question-and-answer pairs for exact wording
  • Conversation summaries and full transcripts on the contact record
  • Growth ($397/mo) includes 1,000 Conversation AI responses per month
  • Pro ($497/mo) is unlimited Conversation AI under fair use
  • Texts, emails & AI usage billed at cost-based rates — roughly $10 ≈ 10,000 emails or 1,000 texts
crm.getpinnacle.ai/settings/conversation-ai/training

Trained on

  • Your website pages
  • Service list & price ranges you approve
  • Hours, service area and FAQs
  • Question-and-answer pairs you write

Conversation summary

Priya asked about drain cleaning pricing, confirmed she is in the service area, and booked Thursday at 9:00am.

Full transcript saved to the contact record

Included on every plan — and a real person sets it up with you in two 1-on-1 Zoom calls in your first week.

Watch the Demo
“My experience with Charles over the time that I have known him at his company has been excellent, professional and efficient. Between his texting technology, his ability to create and maintain marketing solutions which can include landing pages forms and lead capture not to mention professional website creation that is simplified and can be applied to almost any business, his work is second to none. He takes the headaches away with seamless automation and…”
Morry Zelcovitch
crm.getpinnacle.ai/conversations
Messages answered under 30s94%
Appointments booked in chat21
Handed to a human6
Autopilot with guardrails

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FAQ

Questions, answered

SMS, your website chat widget, Facebook Messenger, Instagram DMs, WhatsApp and email. Every reply appears in the same unified inbox thread on the customer's record, so your team sees the full history whether the AI or a person answered.

Both — you choose. Suggestive mode writes the reply and waits for someone on your team to approve or edit it, which is how most owners start. Autopilot mode replies on its own, with a per-conversation message cap, sleep rules and escalation so it hands off to a human instead of looping.

Yes. It offers real openings from your booking calendars, confirms a time inside the conversation and puts the appointment on the schedule with automatic text and email reminders. Reschedules and cancellations update the calendar too.

The Growth plan ($397/mo) includes AI Employee Growth with 1,000 Conversation AI responses per month. The Pro plan ($497/mo) includes AI Employee Pro with unlimited Conversation AI under fair use. Texts and emails themselves are billed at cost-based usage rates — roughly $10 ≈ 10,000 emails or 1,000 texts.

You train it on your own content and question-and-answer pairs, so it answers with your hours, service area and the price ranges you approve. Start in suggestive mode to read every draft, set escalation topics that always go to a human, and review the transcript of any conversation on the contact record.

Yes. Onboarding is white-glove on every plan: a Tech Setup call and a Training call in your first week, both recorded 1-on-1 Zoom sessions, plus 30/60/90-day check-ins. Our team is on 24/7 live chat and Zoom, and we host bi-weekly live office hours.

See an AI answer a customer and book the job.

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No contracts · Unlimited users & contacts · Cancel anytime

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