All-in-One Chat Filters: Route replies to Widget or Live Chat

All-in-One Chat Filters: Route replies to Widget or Live Chat

All-in-One Chat Filters: Route replies to Widget or Live ChatPinnacle Ai
Published on: 09/03/2026

Route customer replies precisely with the new All-in-One Chat filters. Learn how to select Reply Channel, set Chat Type (Chat Widget or Live Chat), and update workflows with step-by-step setup, migration checklist, and best practices.

System Updates
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How to Set Up Conversation Views to Respond Faster

How to Set Up Conversation Views to Respond Faster

How to Set Up Conversation Views to Respond FasterPinnacle Ai
Published on: 13/02/2026

Save filters as reusable Conversation Views to surface high-priority, product, or channel conversations. Learn how to create, share, and optimize views to respond faster.

System Updates
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