Conversation AI is an excellent tool for engaging with customers, even when you’re unavailable. However, some business processes require a specific sequence of steps. If you’re looking to streamline workflows while maximizing the benefits of your bots' interactions, this feature is perfect for you!
Using a Conversation AI Bot eases the workload for you and your team while keeping customers happy. However, some bots are better suited to certain conversations than others. Automating the switch from one bot to another is easier than ever with the Update Conversation AI Bot and Status Action.
Controlling the flow of conversations with bots allows for a more human touch in interactions. By incorporating natural delays into exchanges, enabling tailored interactions for specific use cases, and providing granular control over response timing, you can create a more engaging and realistic conversational experience.
Custom Objects create associations between contacts or fields, helping you easily track, manage updates, and automate processes related to these relationships. This new feature allows you to develop object-specific workflows. Triggering workflows based on custom object-related triggers and defining actions to automate your processes.
