Group Chats for SMS allow you to engage multiple contacts in a single conversation that updates all members simultaneously. This will help you streamline your messaging efforts and ensure everyone stays informed and connected. Let’s check out why you should use them and how to implement them!
We’re excited to announce Internal Comments and Mentions in Conversations! This tool allows for easy communication with your team inside the contact conversations by adding private, internal comments that help you and your team collaborate and manage conversations more effectively.
When managing multiple representatives or departments communications might get confusing for customers. The best way to avoid that is by using different numbers for each. However, even if using this tool you need to select the number in SMS. This is why we’re happy to announce the addition of such functionality!
Finding a conversation with your customers gets trickier the more your business grows. One of your best friends when this happens to you is Filters. They allow you to easily separate conversations based on specific criteria. The most recent addition to this is the option to View & Filter Conversations by Followers.
