Conversation Bots use AI to allow for easy contact replies. Controlling and easily monitoring those conversations is key to ensuring customer satisfaction, which you can now do directly from the message composer for more personalized interactions.
Group Chats for SMS allow you to engage multiple contacts in a single conversation that updates all members simultaneously. This will help you streamline your messaging efforts and ensure everyone stays informed and connected. Let’s check out why you should use them and how to implement them!
We’re excited to announce Internal Comments and Mentions in Conversations! This tool allows for easy communication with your team inside the contact conversations by adding private, internal comments that help you and your team collaborate and manage conversations more effectively.
