Conversation AI Response Info

March 06, 2025•1 min read

Training your Conversation AI Bot to reflect your voice is an ongoing process. As it learns and evolves, continuous monitoring of its interactions with customers remains essential.

⭐️Why Is This Feature Beneficial To Your Company?

Increased Transparency: Minimize confusion and approach your bot interactions in an uncomplicated way that makes it clear when and why the response happened.
Interaction Review: Monitor how your AI Bot responds to customers and what triggers the responses. This will help you verify data accuracy and improve interactions.
Improved Troubleshooting: You can easily fine-tune your bot’s responses by accessing the interaction record, making it easy to address any issue.

⭐️How To View The Conversation AI Response Info?

Head to the Conversations Tab and click the two-star icon under the message to open the AI Message Details panel.
Use the Prompt and Intent tab to quickly edit the prompt your bot is using.
Open the Chat History tab to view all messages between the customer and the AI
Open the Action Execution History to view all Actions the AI triggered during response generation.

This feature helps you understand your bot’s behavior, providing insights into why interactions happen and ensuring it performs at its best to be the most effective assistant possible.

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.