Private Channel Trigger & Actions for Communities
A key element to keep your communities active and engaged is quickly granting access to members. The most efficient way to achieve this is by setting a Workflow to do it for you. You can easily keep the ball rolling with the new Private Channel Trigger & Actions. These will allow you to grant access and follow up with members as needed.
⭐️Why Is This Feature Beneficial To Your Business?
Lower Response Time: This allows you to add, remove, and interact with group members immediately, even when you’re out of the office, ensuring effective communication at all times.
Improved Discussions: Automated inclusion and removal from private channels ensure all members serve their purpose within the group limiting errors and misunderstandings.
Efficient Management: Reduce the hassle of adding, removing, and communicating with members by automating the process based on your established requirements.
⭐️How To Use Private Channel Trigger for Communities:
Navigate to the Workflow tab inside the Automation section and click + Create Workflow.
Click +Add New Trigger then select the Private Channel Access Granted/Revoked trigger.
Set an operator, use “Is” to include, “Is not” to exclude, “Is not empty” to include all groups, and “Is empty” to catch errors then select the group(s).
⭐️How To Use Private Channel Action for Communities:
Navigate to the Workflow builder, click the + Button to add an action, and select the Grant/Revoke Private Channel Access action.
Select the group and private channel where you want to add/remove the contact then click Save Action.
With the Private Channel Trigger & Actions, you can make the most out of your Communities by using the workflow’s automation power and keeping groups fresh, managed, and interactive with minimum effort.
