Custom Objects create associations between contacts or fields, helping you easily track, manage updates, and automate processes related to these relationships. This new feature allows you to develop object-specific workflows. Triggering workflows based on custom object-related triggers and defining actions to automate your processes.
The Customer Replied Trigger creates automated responses and manages customer interactions, so conversation management must be relevant to the channel. Previously, if the channel was a chat widget, you could not differentiate it depending on specific widgets. But with the addition of Chat Widget & Live Chat Filters, you can now limit your workflow as needed.
One of the most exciting aspects of Communities is gamification. It helps you give your members a sense of purpose and encourages them to spend more time participating in your groups. With Community Leaderboard Trigger & Actions you can simplify the upkeep of your interactions and rewards.
Responding to your reviews makes customers feel appreciated and heard, it encourages them to further engage with your business and helps you build a strong positive reputation online. However, responding to reviews can become overwhelming. To help you manage them we’re excited to announce the Review Received Trigger!
