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Social & messaging integration

Pinnacle Ai + Facebook & Instagram

Connect your Facebook Page and Instagram to manage messages, publish posts, and turn ad leads into contacts — all from Pinnacle Ai. One connection covers the three things those accounts actually generate: conversations you need to answer, content you need to publish, and leads you need to follow up on.

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What you can do once it's connected

  • Messenger and Instagram DMs in one inbox

    Messenger and Instagram DMs land in the unified inbox alongside texts, emails and webchat, so you reply from one place instead of switching apps.

  • Schedule and publish posts

    Plan and publish to your Facebook Page and Instagram through the social planner, from the same calendar as the rest of your content.

  • Lead ads become contacts

    Facebook and Instagram Lead Ads flow straight into the CRM and start your follow-up — instead of sitting in an ad dashboard nobody checks.

  • Track what your ads produced

    The Facebook Conversions API tracks what your ads actually produced, so you can see which campaigns turned into booked work.

  • The full history stays on the contact

    Comments and messages keep the full history on the contact, so anyone on your team can see the whole conversation before they reply.

How it works

Three steps from connected to working for you

  1. 1

    Connect your Facebook Page and Instagram

    Sign in once and pick the Page and Instagram account you want Pinnacle Ai to work with.

  2. 2

    Messages, posts and leads flow into Pinnacle Ai

    DMs and comments arrive as conversations, scheduled posts publish out, and lead-form submissions create contacts.

  3. 3

    Reply, schedule and automate from one place

    Answer from the unified inbox, queue next month's posts, and let automations handle the first follow-up on every new lead.

Works with

Where Facebook & Instagram fits with everything else

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FAQ

Facebook & Instagram questions, answered

Still stuck? Ask our team.

Yes. Once your Facebook Page and Instagram are connected, Messenger and Instagram DMs land in the same unified inbox as your texts, emails and webchat conversations — and your replies go back out through the right channel automatically.

Yes — through the social planner. Write once, pick Facebook, Instagram or both, and schedule it on the content calendar with the rest of your posts.

Yes. Facebook and Instagram Lead Ads submissions create a contact in the CRM automatically and can trigger instant follow-up — a text and email within seconds of the form being filled out.

See Facebook and Instagram running inside one inbox.

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