How you train your AI bot to handle conversations will yield different results, as you use multiple assistants, finding which fits your business needs better will be easier than ever with the addition of Dashboards to your Conversation AI tab.
Call Recording is a helpful tool to ensure customer satisfaction and monitor the quality of your team's work. However, respecting customers' privacy means giving them notice that they are being recorded.
Knowing what to say and when to say it is a gift in sales. So, it’s only natural that you have a guide for your employees to ensure they can leave customers satisfied and use your brand’s voice. This update makes that process simpler.
Appointments often involve sensitive information and high customer expectations. To give you more control, we've improved how permissions are managed, helping you maintain security and confidence in your scheduling.
