Transfer Bot Action in Conversation AI
Your Conversation AI is a powerful assistant for conversation management. Providing you with a team even if you're a one-person business. This new feature offers the personalization of using multiple Conversation bots without information blocks, by transferring chats across agents to provide specialized attention. Let's check it out!
⭐️Why Is This Feature Beneficial To Your Company?
Service Management: Create modular bots to handle different services while handling conversations efficiently with smooth transferring.
Improved User Experience: Use the added personalization to offer an organic experience to customers, minimizing friction and helping you improve conversation flow.
Workflow Compatibility: Reduce workflow complexity while still having an easy way to engage and trigger automations as needed.
⭐️How To Use Instant Dashboard Insights?
First, create or edit a Conversation Bot. Make sure the bot you’re using is set to Auto-Pilot.
Navigate to the Bot Goals tab and select Transfer bot.
Click “+ New Bot Transfer” then select the bot you want to send the chat to.
Configure the scenario by adding the conditions under which the transfer should happen, such as the contact saying a key phrase.
Once satisfied, save your changes, and you’re done. This will start transferring customers between your bots, helping you narrow down the information and tone they manage for specialized service management without worrying about the conversation becoming unattended. Just like with an in-person team!
