Update Conversation AI Bot and Status Action

Using a Conversation AI Bot eases the workload for you and your team while keeping customers happy. However, some bots are better suited to certain conversations than others. Automating the switch from one bot to another is easier than ever with the Update Conversation AI Bot and Status Action.

⭐️Why Is This Feature Beneficial To Your Company?

• Easy Integration: Use this action to seamlessly integrate or remove the AI Bot into the customer conversations as they interact with your business.

• Specialized Experience: This allows you to have different personalities and approaches with your bots, allowing you to use the best tone for the customer and their step in the process.

• Conversation Management: This automates the relay process, easily turning the bot responses bot when the conversation demands human interaction, ensuring the conversion process runs smoothly.

⭐️How To Use The Update Conversation AI Bot and Status Action?

1. Access the Workflow Builder by clicking on the name of your desired Flow inside the Automation section.

   

2. After adding a trigger to your Workflow click the plus sign icon and select the Update Conversation AI Bot and Status action.

   

3. Select the assigned Conversation Bot from the dropdown menu, by default Keep Same will be selected.

   

4. Select the Bot status, click Save action, and complete your workflow setup as desired.

   

This action simplifies and enhances the reliability of Conversation AI Bot management, allowing you to use the Workflow setup for a hands-on approach while still allowing for personalization.