Rescheduled Tag in Appointments

Contacts rescheduling their appointments is a common occurrence, however, it can also lead to confusion with your team and issues with your workflows. With the improvement of the Reschedule tag, you no longer need to worry about monitoring your clients, instead, the system will automatically add a tag disclaiming the appointment was rescheduled.

⭐️What Changes Can You Expect?

In Calendars: When checking appointments from the calendar view a disclaimer pointing out that the appointment was rescheduled will show next to the appointment’s time. Hovering over the tag will show the appointment’s previous time and date.

In Appointments: A blue Reschedule tag will appear above the new date for the appointment.

⭐️How Will This Be Used?

• Minimize Confusion: The highlight on rescheduled appointments ensures they are clear and easily identifiable inside the system.

  

• Support Reporting: Enable users to track and analyze the number of rescheduled appointments. (Coming Soon)

  

• Assist Workflows: Help users configure the "If/Else" condition for rescheduled appointments and minimize errors. (Coming Soon)

  

Keeping control over how the appointments develop helps your team make the most out of any meetings and leverage customer interactions into successful client relationships.