Quick Replies for Facebook & Instagram Messages

Quick Replies for Facebook & Instagram Messages

System Updates
December 02, 2024•1 min read

Keeping conversations clear and structured removes uncertainty from your customers and helps them engage with your business easily. With Quick Replies, you can provide predefined message suggestions that customers can easily tap to send, reducing the entry barrier for interactions and enabling quicker responses.

⭐️Why Is This Feature Beneficial To Your Company?

  • Increased Engagement: Create scripts that allow you to respond quickly, lowering your response time and encouraging customers to interact more with your business.

  • Guided Conversations: Leverage the replies into control over conversations, allowing you to guide customers toward specific actions, such as booking, purchasing, or signing up.

  • Context Tracking: The reply options, which will be displayed in conversations for monitoring, allow you to easily track interactions and follow up as needed.

⭐️How To Add Quick Replies for Facebook & Instagram Messages:

  1. Navigate to the Workflows section inside the Automation tab and create a Workflow.

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  2. Set the trigger as Customer Replied and add the Filter Reply Channel: Facebook Messenger or Instagram DM.

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  3. Add the Action Facebook/Instagram Interactive Messenger then scroll down and click Add Quick Reply to enter your quick replies. You can add up to 13 responses with 20 characters each.

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  4. Once satisfied click Save Action then Save the workflow.

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Quick replies will help you harness the power of Facebook & Instagram Messages to boost your engagement and maintain control over conversations to increase productivity.

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Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.

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