Quick Replies for Facebook & Instagram Messages

Keeping conversations clear and structured removes uncertainty from your customers and helps them engage with your business easily. With Quick Replies, you can provide predefined message suggestions that customers can easily tap to send, reducing the entry barrier for interactions and enabling quicker responses.

⭐️Why Is This Feature Beneficial To Your Company?

• Increased Engagement: Create scripts that allow you to respond quickly, lowering your response time and encouraging customers to interact more with your business.

• Guided Conversations: Leverage the replies into control over conversations, allowing you to guide customers toward specific actions, such as booking, purchasing, or signing up.

• Context Tracking: The reply options, which will be displayed in conversations for monitoring, allow you to easily track interactions and follow up as needed.

⭐️How To Add Quick Replies for Facebook & Instagram Messages:

1. Navigate to the Workflows section inside the Automation tab and create a Workflow.

   

2. Set the trigger as Customer Replied and add the Filter Reply Channel: Facebook Messenger or Instagram DM.

   

3. Add the Action Facebook/Instagram Interactive Messenger then scroll down and click Add Quick Reply to enter your quick replies. You can add up to 13 responses with 20 characters each.

   

4. Once satisfied click Save Action then Save the workflow.

Quick replies will help you harness the power of Facebook & Instagram Messages to boost your engagement and maintain control over conversations to increase productivity.