CC & BCC Support in Internal Email Notifications

August 28, 20251 min read

Internal Notifications help you keep your team updated and on track. However, using this action previously didn’t allow you to notify more than one user at a time. Thanks to this update, that is no longer a problem. Come check it out!

⭐️How Will These Changes Affect You?:

  • Multiple Recipients: Enable the cc or bcc options to include various recipients in a single email notification.

    a
  • Individual Selection: Each field can be included individually, allowing you to add recipients under your preferred copy style.

    b

⭐️How To Add CC or BCC Recipients?

To notify multiple users simultaneously, follow these steps in your workflow.

  1. Inside the workflow builder, add the Internal Notification Action.

    1
  2. Select the notification type as Email.

    2
  3. Click the CC or BCC options, which will add a field for you to add the recipients.

    3
  4. Once you’ve entered the action details, click Save.

    4

Upon completing your workflow, this modification will help you notify all desired team members, removing the limitations of only contacting the selected user. We hope this improves your internal communications.

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.

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