Custom Actions for Voice AI
Your Voice AI Agents are a powerful tool for managing customer calls within the system. And now, the capabilities of this smart assistant have expanded even further! You can easily enable your AI agents to interact with external systems during conversations using Webhook integrations. Let’s check it out!
⭐️Why Is This Feature Beneficial To Your Company?
Improved Automation: This helps you automate tasks and populate API Calls by allowing for real-time information extraction.
Cross-System Updates: If using other systems, you can create custom POST Webhook calls to external APIs, with support for authentication, headers, and dynamic parameters collected during the conversation.
Conversation Triggers: Seamlessly execute an external process with customizable conversation scenarios that trigger system actions, allowing agents to fetch and use data mid-call.
⭐️How To Add Custom Actions for Voice AI?
First, in the “Voice AI Agents” section of your account settings, create or edit an AI Agent.
Then, in the “Agent Goals” tab, switch to advanced mode.
Click “+ New Action” and select Custom Action.
Fill out the details for your custom action, then click save to set the changes.
You can test these changes directly in the configuration, ensuring your satisfaction. Once saved, customize any other necessary details of your AI agent, and you’re done. This will immediately implement the changes, helping you keep all your databases updated and synchronized.
