Multi Call Recordings For IVR
When your business receives an IVR call, you can now access multiple call recordings from the reporting tab, enabling you to review and analyze different parts of the conversation to improve customer service.
Multi Call Recordings For IVR: The Multi Call Recordings for IVR feature allows you to access and review multiple call recordings for IVR calls, enhancing transparency and service quality.
⭐️ Why Does It Matter To Your Business?
Improved Transparency: Effortlessly switch between different call recordings for an IVR call, providing a clearer view of customer interactions.
Enhanced Service Quality: Use multiple call recordings to better understand the customer journey and improve quality assurance processes.
Detailed Analysis: Gain deeper insights into customer interactions, which is essential for trend analysis and training purposes.
⭐️ How To Use Multi Call Recordings For IVR:
Access the “Reporting” tab from the left navigation menu. Click on Call report from the upper navigation menu and then scroll down.
For an IVR call, you will see a dropdown next to the recording name. You can switch between different recordings.
This feature in the CRM provides enhanced transparency and detailed analysis of customer interactions, helping you improve service quality and understand the customer journey better.
