Multi Call Recordings For IVR

August 07, 2024•1 min read

When your business receives an IVR call, you can now access multiple call recordings from the reporting tab, enabling you to review and analyze different parts of the conversation to improve customer service.

Multi Call Recordings For IVR: The Multi Call Recordings for IVR feature allows you to access and review multiple call recordings for IVR calls, enhancing transparency and service quality.

⭐️ Why Does It Matter To Your Business?

Improved Transparency: Effortlessly switch between different call recordings for an IVR call, providing a clearer view of customer interactions.
Enhanced Service Quality: Use multiple call recordings to better understand the customer journey and improve quality assurance processes.
Detailed Analysis: Gain deeper insights into customer interactions, which is essential for trend analysis and training purposes.

⭐️ How To Use Multi Call Recordings For IVR:

Access the “Reporting” tab from the left navigation menu. Click on Call report from the upper navigation menu and then scroll down.
For an IVR call, you will see a dropdown next to the recording name. You can switch between different recordings.

This feature in the CRM provides enhanced transparency and detailed analysis of customer interactions, helping you improve service quality and understand the customer journey better.

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.