Mandatory Call Recording

April 07, 2025•1 min read

Call Recording is a helpful tool to ensure customer satisfaction and monitor the quality of your team's work. However, respecting customers' privacy means giving them notice that they are being recorded.

⭐️How Will These Changes Affect You?

Mandatory Recording Notice: The call recording message can’t be blank, as it needs at least one character that can’t be a blank space.

Existing Messages: Existing cases of blank call recording messages will not play anything. This will stop working if you edit the Phone Number Settings.

⭐️Why Was This Change Made?

This change is a response to international and the Federal Communications Commission (FCC) regulations, ensuring legal compliance when recording calls and properly notifying customers.

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.