Call Scripts
Knowing what to say and when to say it is a gift in sales. So, it’s only natural that you have a guide for your employees to ensure they can leave customers satisfied and use your brand’s voice. This update makes that process simpler.
⭐️Why Is This Feature Beneficial To Your Company?
Improved Productivity: Users can access the scripts directly from the dialer, ensuring they have their lines in every call without loading extra screens.
Consistent Communications: Approach conversations in a streamlined way, minimizing mistakes and ensuring the messaging stays the same no matter who delivers it.
Brand Standard: Highlight your business personality from every call, easily keeping preferred responses at hand for your workers and creating a cohesive customer experience.
⭐️How To Use Call Scripts?
First, navigate to the Phone Numbers section of your Account settings and switch to the Advanced Settings tab.
In there, access the Call Scripts tab then click Add Scripts.
Type in your Script inside of the builder. There you can add as many details as needed including different fonts, colors, and styling. Once satisfied click Save.
Users can access the scripts whenever they make a call using the web dialer by clicking the scripts icon and selecting any from the drop-down menu.
Enabling this feature in labs will simplify the calling experience for your agents. Minimizing the possibility of mistakes, promoting efficiency, and ensuring users have access to all scripts whenever they reach out to customers.
