A2P Registration Identity Verification Required

April 24, 2025•1 min read

The A2P registration is here to protect your business and customers, minimizing spam and the risk of scams. To make this stronger, we’ve added identity verification steps for users who exhibit certain risk signals.

⭐️How Do These Changes Work?

After entering business and contact details, users may be shown a verification prompt.

You will be required to upload a valid government-issued ID.

You will be prompted to capture a live selfie using your device's camera, including face movement instructions.

Verification happens instantly. Upon success, users are returned to the registration flow to proceed as usual.

⭐️Why Was This Change Made?

This change helps us ensure a trusted, compliant, and secure messaging experience. Protecting you from fraud and brand impersonation without disrupting your experience.

This added verification is compliant with industry-wide verification standards, protecting your business reputation and lowering the risk of fraud.

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.