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Simplifying Attachments in Email and SMS with Pinnacle AI CRM

October 23, 20231 min read

Pinnacle AI CRM is excited to unveil its latest feature enhancement: a more intuitive way to manage attachments in emails and SMS. This update is designed to provide users with a seamless experience when sharing files within conversations.

Feature Highlights

  • Automatic Media Library Uploads: The process of managing attachments has been streamlined. Users can now upload large-sized attachments directly from their devices. Files sent via SMS and those exceeding the email attachment limit (20MB) will be automatically uploaded to the media library. These attachments will then be shared as media library links.

  • Attachment Choice: Users are given the flexibility to decide whether they want to upload attachments from their device or directly from the media library. If the media library is chosen, a modal will appear, allowing users to select the desired file.

  • Interactive Video Thumbnails: To enhance email engagement, GIF thumbnails will be automatically created for videos uploaded through the media library. This eliminates the need for manual workarounds like compressing files or using external file-sharing services.


Thought-Provoking Questions and Insights

  • The Evolution of File Sharing: How are advancements like these redefining the way businesses share and manage files in digital communications?

  • Enhancing User Experience: With the introduction of automatic media library uploads and interactive video thumbnails, how does this feature contribute to a more seamless and engaging user experience?

  • The Future of Digital Communication: As digital platforms continue to evolve, how crucial is it for businesses to adopt tools that simplify and enhance communication processes?

Experience a more streamlined and engaging communication process with the new attachment management features in Pinnacle AI CRM!

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Charles Higgins

He is the father of two handsome boys, one beautiful girl, and an automotive enthusiast. He has worked in the automotive industry for over 20 years, with experience spanning everything from sales and service to financing and management. Charles' goal is to share his knowledge and experience with other sales professionals from various industries and businesses. He believes that brand building and social media marketing while utilizing the latest technology gave him the upper edge in his field. Charles wants to share these skills that he has honed over the years so that others can benefit from his expertise.

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