Sticky Outbound Number: Persist Selection Across Calls (Mobile App)

Photo by Vitaly Gariev on Unsplash

We added a simple but powerful change to the mobile app: when you explicitly pick an outbound number, that choice now stays selected for future calls. This reduces dialing mistakes and removes the need to reselect your outbound number after every call.

What changed

Previously, the app reset the chosen outbound number after each call. That caused confusion and extra steps. Now, an explicit outbound selection is sticky. It persists across calls until you log out or uninstall the app.

How it works

The sticky selection applies to both user assigned numbers and the default subaccount outbound number. If you pick one of those options, the app remembers your choice. If you do nothing, dialing still selects the number closest to the customer to preserve local presence.

In short:

• Explicit picks persist until logout or uninstall.

• Local presence remains active when no explicit pick is made.

• Supports user assigned and default subaccount outbound numbers.

How to change your sticky outbound number on mobile

Use the dialer picker to set or change the outbound number. The steps are short and repeatable.

1. Open the dialer in the mobile app.

2. Open the picker by tapping the down arrow at the bottom right of the dialer.

3. Pick an outbound number from your user assigned numbers or the default subaccount list.

4. Place your call. Your selection now persists for subsequent calls.

5. To switch numbers later, open the picker again and choose a different outbound number.

When does the selection reset?

The sticky outbound number stays active until you log out or uninstall the app. That makes the behavior predictable and avoids accidental resets.

Why this matters

This small tweak reduces friction for teams who place many outbound calls. It lowers the chance of using the wrong caller ID and saves time. For agencies and small businesses, that means fewer mistakes and smoother call workflows.

Tips and best practices

• Choose a default subaccount number if most calls should use the same outbound ID.

• Use user assigned numbers when you need a consistent personal caller ID across sessions.

• Rely on local presence when reaching customers in different regions and you have no explicit preference.

FAQ

Will the number stay selected after closing the app?

Yes. The selection persists across app restarts. It only resets if you log out or uninstall the app.

Does this affect the local presence feature?

No. Local presence remains unchanged. If no explicit outbound number is chosen, dialing still uses the number closest to the customer.

Which outbound numbers are supported?

Both user assigned numbers and the default subaccount outbound number are supported. Pick either and it will persist.

How do we change the sticky number?

Open the dialer, tap the down arrow to open the picker, and select a different outbound number. The new selection becomes the sticky choice.

Will the sticky selection cause routing issues?

No. Sticky selection only controls the outbound caller ID. Call routing and delivery remain unaffected.

Final notes

This update simplifies outbound calling on mobile. We kept the behavior predictable and flexible so teams can focus on conversations, not settings. Try setting a sticky outbound number and see how much smoother calling feels.

This article was created from the video Sticky Outbound Number: Persist Selection Across Calls (Mobile App)