"Other" Option in Forms Surveys

March 07, 20251 min read

You can now add an 'Other' option to multiple-choice fields in Forms & Surveys. This allows respondents to enter their own answers when the provided options don’t fully capture their response, ensuring more accurate data collection.

⭐️Why Is This Feature Beneficial To Your Company?

  • Increased Flexibility: Provide space for customers to enter their response if it doesn’t match the provided ones, creating a tailored input from a single field.

  • Better Data Insights: When a viewer selects this option, you can access their custom response with all other submissions; no need to create or check extra fields.

  • Effortless Tracking: This feature keeps all responses centralized, resulting in reports that display them alongside standard answers.

⭐️How To Use The "Other" Option in Forms & Surveys?

  1. Add a Checkbox or Radio field to your form or survey.

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  2. Open the field’s settings and switch to the Options Tab.

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  3. Click + Add “other” option.

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  4. Complete your form/survey as normal, then save your changes. If you preview your creation, the “Other” will be a blank field for customers to enter a response.

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The “Other” option provides an easy way to give control to customers over their responses while keeping data centralized and organized into a singular field. Use it to connect with customers and get to know them!

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.

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