Mandatory & Customizable Message Field in Chat Widgets
Having a chat widget on your website is a surefire way to capture leads, as it provides an easy way for them to connect with your business without leaving the page. To increase its effectiveness, we’ve added a mandatory message that provides customers with an easy way to start interacting. Come check it out.
⭐️ How To Use The Message Field?
First, navigate to the Chat Widget tab inside the Sites section and create or edit a widget.
Switch to the Chat Window tab and open the Title & Intro section.
Customize the message as needed; this can be edited by the customers when using the chat widget.
Once you’re satisfied with the widget, click Save at the top right corner.
⭐️Why Is This Feature Beneficial To Your Company?
Increased Efficiency: By using this field, you ensure that contact details are saved directly in the CRM, rather than in the chat transcript. Additionally, providing immediate context when revisiting the conversation.
Reduced Friction: Pre-filled messages make it easier to start a conversation by providing a starting point that can be edited, leading to increased engagement.
Enhanced Lead Qualification: Pre-filled messages can prompt users to provide specific details, helping to qualify leads more effectively.
With this Message Field, you can guide users on how to interact with your chat widget and start conversations. Thus, increasing the total leads your Chat Widget captures. We hope you enjoy it.
