Chat Widget Loads After Cookie Consent Acceptance

May 20, 2025•1 min read

Your Chat Widget allows you to connect with customers on your website. For the widget to work properly, visitors must accept your cookies. That way, it can provide accurate responses and properly relay information. So we’ve changed how it works to make it more user-friendly. Let’s check it out!

⭐️Why Is This Feature Beneficial To Your Company?

Having a Chat Widget helps you ensure you don’t miss an opportunity and can connect with customers immediately. However, having a chat widget load on top of your cookies banner can cause confusion, look cluttered, and cause issues with information collection.

⭐️How Does This Change Work?

Previously, the chat widget would display on top of the Cookie Consent banner, causing confusion and clutter on your pages.
Now, the widget will check for cookie consent before rendering. If cookie consent is already given, the widget loads as expected.
If not, the widget will wait and load only after consent is provided.

This change will be automatically applied to all your funnels and websites, including a Chat Widget, guaranteeing smooth functioning without corrections. Giving you a smoother interface that helps you entice customers.

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.