Elevate Your Call Management with Pinnacle AI CRM's New Features: Browser Alerts, Ring All, and More!

October 13, 2023•2 min read

We're thrilled to bring you a suite of updates designed to enhance the call management experience and streamline integrations in Pinnacle AI CRM! From ensuring team collaboration with the "Ring All" feature to never missing a call with browser notifications for inbound calls, let’s dive into what’s new and improved.

Incoming Call: Ring All

We introduce a feature that amplifies team collaboration - now assign up to 8 users to a single number, ensuring that everyone gets notified when an incoming call hits that number. The primary user assigned to the number on the Teams page, along with the linked forwarding number, will automatically get the call, resulting in up to 10 concurrent rings. Calls will be directed to the user's chosen channel, be it the web app or mobile app, with the web app taking precedence if both are selected.

Inbound Calls: Browser Notification

Never miss a call even when multitasking! Your clients can receive a new inbound call on the web application even when they're on a different tab, thanks to our new browser notification feature.

Enhancements

Outbound Calls Ringtone Attribute: To make the call experience more authentic and localized, we’ve added a ringtone attribute for outbound calls. It automatically plays the appropriate ringtone based on the destination country.

Conclusion

With the introduction of the "Ring All" feature, browser notifications for inbound calls, and the outbound calls ringtone attribute, Pinnacle AI CRM is set to refine your call management and client interaction experience. Navigate through your calls with ease and ensure efficient team collaboration with these new features!

Thought-Provoking Questions and Insights

Team Collaboration: How might the "Ring All" feature enhance team collaboration and ensure that no call goes unanswered?
Client Interaction: How can the new browser notification feature ensure that client interactions are timely and no opportunities are missed?
Localized Experience: In what ways can the outbound calls ringtone attribute enhance the authenticity and relatability of client interactions, especially in a global context?

Explore these aspects and navigate the path towards enhanced call management with Pinnacle AI CRM!

Pinnacle Ai

Pinnacle AI, founded by Charles Higgins, specializes in customer relationship management (CRM) solutions. It aims to provide intuitive and powerful CRM software for businesses of all sizes, focusing on simplification and efficiency. Leveraging AI and machine learning, Pinnacle AI's platform offers automation, data analytics, and customer insights to enhance business-customer relationships. The company's core values include honesty, integrity, teamwork, and personal growth, fostering a culture of collaboration and ethical practices. Pinnacle AI stands out for its user-friendly approach and commitment to innovation in the CRM sector.