Solution

Pinnacle Ai Onboarding Policy

Effective Date: July 19, 2024

At Pinnacle Ai, we are thrilled to welcome you and ensure that you have a fantastic start with our platform. We believe that a great onboarding experience is crucial, which is why we offer our initial onboarding calls at no charge. This approach reflects our commitment to helping you succeed from day one.
To maintain fairness and respect for everyone's time, we have implemented a policy for rescheduling, no-show situations, and additional onboarding sessions. This ensures that all our clients have equal opportunity to receive our dedicated support, without disruptions caused by last-minute changes.

Onboarding Call Charges

No Charge for Initial Onboarding: You will not be charged for your initial onboarding, which includes one technical call and one training call. Our goal is to provide you with a seamless onboarding experience.
Charges for Additional Onboarding Sessions: While we strive to cover everything you need in the initial onboarding calls, we understand that sometimes further assistance may be required. If you request additional onboarding sessions beyond the initial technical and training calls, a charge of $149 per session will apply.
Charges for Rescheduling and No Shows:
  • If you need to reschedule your onboarding call with less than 24 hours’ notice, a charge of $149 will apply.
  • If you do not show up for your scheduled onboarding call, a charge of $149 will be applied due to the reserved time slot.

Why This Policy?

Availability: By managing our schedule effectively, we can reduce unnecessary bookings, allowing for more available time slots for all clients.
Flexibility: You can reschedule your call without a charge if you provide us with at least 24 hours’ notice, ensuring that you have the flexibility you need.
Focused Onboarding: Our initial onboarding sessions are designed to be comprehensive. By focusing these sessions and offering additional support as needed, we can ensure that each client receives the dedicated attention they deserve.

We’re Here for You!

If you have any questions or concerns about our onboarding call policy, please feel free to reach out to our support team. We are here to assist you and ensure that your onboarding experience is as smooth as possible.

Thank you for choosing Pinnacle Ai! We look forward to working with you and helping you succeed!

Frequently Asked Questions

What happens if I cancel my appointment?

If you cancel with at least a 24 hour notice, no charge will be applied. However, if you cancel the appointment with less than 24 hours of notice, a charge of $149 for the booking will be applied.

What about No Shows

If you no-show to a call, the charge of $149 will be applied due to the time slot being reserved.

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