Chat Widget & Live Chat Filters in Customer Replied Trigger

Pinnacle Ai

Published on: 13/12/2024

The Customer Replied Trigger creates automated responses and manages customer interactions, so conversation management must be relevant to the channel. Previously, if the channel was a chat widget, you could not differentiate it depending on specific widgets. But with the addition of Chat Widget & Live Chat Filters, you can now limit your workflow as needed.

System Updates

View & Filter Conversations by Followers

Pinnacle Ai

Published on: 15/10/2024

Finding a conversation with your customers gets trickier the more your business grows. One of your best friends when this happens to you is Filters. They allow you to easily separate conversations based on specific criteria. The most recent addition to this is the option to View & Filter Conversations by Followers.

System Updates